For buyers & tenants
How do I contact an agent or builder about a listing?
Open the property or development page and send an enquiry. You'll be asked to verify a one-time code (OTP) sent to your phone before your contact details are shared with the agent — this keeps enquiries genuine and cuts down on spam calls to agents.
Why do I need to verify an OTP before my enquiry goes through?
It confirms the enquiry is really from you, not a bot or a mistyped number. Agents and builders only ever see verified enquiries, which is why Right Key can promise them real leads.
Can I save properties to look at later?
Yes — create an account and use the save/shortlist option on any listing. Your saved properties are available from your customer portal.
For estate agents & housebuilders
How do I list properties on Right Key?
Register for an agent or builder account. Once our team verifies your details, you'll get access to your portal where you can publish listings (or developments and units, for builders) and manage enquiries.
Why does my account say "under review"?
Every agency and housebuilder is manually verified before their listings go live, so buyers can trust what they see on the platform. This usually takes 1–2 business days — you'll be able to sign in and publish as soon as you're approved.
What happens after a buyer sends an enquiry?
It appears in your portal's lead pipeline once the buyer has verified their OTP, so every lead you see has a confirmed, reachable contact.
Account & security
I forgot my password — what do I do?
Use the "Forgot password" link on the sign-in page to reset it by email.
Is my contact information visible to everyone?
No. Your details are only shared with an agent or builder after you verify an OTP on a specific enquiry — browsing listings never exposes your contact information.